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Terms & Conditions

These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of retail goods to consumers. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy.

This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this notice, as they may contain further terms and conditions that apply to you. Please also refer to our Legal Notice and Privacy Policy.
  • New customers

    As a new customer you may browse and purchase goods from our website. To make a purchase you will be required to provide us with details of contact, delivery and payment for us to complete your order. We will never disclose or sell any of your details to third party or organisation that we believe would interest or benefit you unless you inform us that you want us to.

    You warrant, represent and undertake that any information, which you provide when you make a purchase, shall be up to date, true and accurate in all respects, and you agree it is your responsibility to notify us of any changes to such information. You can e-mail any changes in your details to us at info@the-watch-studio.com.

  • Payment

    We accept Credit Card and Debit Card payments via our website or by telephone order. Cards we accept: (MasterCard / Visa / Visa Delta / Visa Electron / Maestro / Solo / Switch). We also accept Paypal for all orders. The goods will be delivered once the customer's funds that have been paid to The Watch Studio have cleared in full.

  • Order notes

    Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. The Watch Studio monitor prices on a daily basis.

    We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, The Watch Studio reserves the right to decline orders for bulk or high value purchases.

  • Duties

    Customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

  • Promotions and offers

    Please note that promotions and sales are not valid together. Only one promotion can be used in a single order. This excludes gift vouchers.

  • Order acceptance

    Orders placed by you are an offer to purchase and will be accepted by us, we never allow an item to appear for sale if it is not in stock and available to ship immediately. But in the unlikely situation that you purchased an item that is out of stock (we are only human and from time to time a mistake can be made) we will contact you and offer an alternative or a full refund along with our apologies, therefore we state all items displayed for sale are subject to stock availability. The contract of the sale of the goods will not be formed until delivery of the goods to you at the address that you give us. We retain the right to treat items ordered as separate orders.

  • Descriptions and Product Information

    Every care has been taken to describe items accurately, however slight variations may occur with colour reproduction or text descriptions, to the extent permitted by law, we do not warrant that the text descriptions, colours or other content is accurate, complete, reliable, current or error free.

    All graphics, artwork, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in the The Watch Studio online catalogue are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

    The Watch Studio shall not be liable for any indirect or consequential loss whether this arises from breach of duty, breach of contract, negligence or any other way. Liability for any claim shall not exceed the price of the goods supplied.

  • Acceptable Use

    You acknowledge that you are responsible for all communications sent via or to this website and agree your use of this website for private, proper and lawful purposes only. You will not carry out any act or omission or procure any act or omission which would:

    Damage, delay, interrupt or impair the use of this website or its software;

    Cause any illegal, offensive, defamatory material to be placed on or associated with this website;

    Be in breach of any copyright, trade mark, privacy, confidence, or any other third party right; or Cause any inconvenience to The Watch Studio, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and 'spam').

    In the event that you breach any of these conditions, you will indemnify and keep indemnified The Watch Studio, its parent, subsidiaries, associated companies, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.

    Orders are for the personal, non- commercial use of our customer. Resale of any The Watch Studio product without the express, written consent of The Watch Studio is strictly prohibited. Multiple orders for The Watch Studio items deemed to be commercial quantities will not be accepted. Please note local import duties maybe payable on receipt of international orders. The list of country's we currently ship to can be found in customer care.

    All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales, in accordance with English law.

  • Termination and Suspension

    We may immediately issue a warning, suspend or terminate your registration and deny your access to all or part of the website or refuse to provide our services to you without notice if:

    You are in breach of any part of this agreement.

    We cannot, for any reason, verify or authenticate any information you provide to us.

    We believe that your actions may cause legal liability for us, you, or any other user.
    All of the above does not affect your statutory rights.

  • Registered office address

    The Watch Studio
    Äussere Weberstr. 57
    02763 Zittau
    Germany

  • Links to other organizations

    No mention of any organization, company or individual, whether on these pages or on other websites to which these pages are linked shall imply any approval or warranty by us as to the standing and capability of such organizations, companies or individuals. We take no responsibility for anything that might occur when you visit any other website. When you click on a link you will leave this website. We provide links to other websites purely for you convenience.

  • Limitation of Liability

    We will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this agreement.

    We also have no liability of any sort (including for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment.

  • Indemnity

    You agree to indemnify and hold us and our affiliates and agents and our and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or rights of a third party.

  • Trade marks and copyright

    Our trademarks include (amongst others) the The Watch Studio brands, brand names, logos and marks.

    These trademarks are in use and/or registered in more than one country and your use and access of our website does not give you any rights to use our trade marks.

    All other trademarks are the property of their respective owners.

    All content included on this website (including, without limitation, the trademarks of The Watch Studio, logos, graphics, text, photos, designs, logos, icons, images, data and software) is the property of The Watch Studio, its affiliates and licensors and as such is protected by international and UK copyright and other intellectual property laws.

    Any copyright or other intellectual property in these web pages is owned by, or licensed to us. It is absolutely prohibited for you to reproduce all or any part of the contents of this website except in accordance with this agreement.

    We grant you the following limited license to copy the contents of this website:

    You may download or print pages from this web site BUT ONLY for your own personal use and you may not make any modification to them.

    You may re-copy, extract or forward pages from this website to a third party for their personal use only, provided you:

    Do not make any modifications to the extract or pages before re-copying, extracting or forwarding

    Acknowledge that the extract is from this website

    Include the URL address of this website on the extract

    Notify the third party that use and further copying of the extract by them is subject to the terms of this license.

    The following acts are forbidden under the limited license granted to you:

    You may not incorporate any part of this website into any other work or publication, including incorporation into an electronic work without our prior written consent.

    You may not frame this website within any website controlled by you.

  • Notices

    Any notice, which we are required to give to you regarding the services, may be sent by e-mail or first class-post to the address provided by you on registration (or as amended from time to time).

    Unless otherwise explicitly stated, notices to us must be sent by email to info@the-watch-studio.com.

    Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a failure notice that the e-mail address is invalid is received. Registered mail and first class-post will be deemed received 3 days following the date of mailing.

  • General

    This Agreement sets forth the entire understanding and agreement between us.

    We may amend this agreement at any time by posting an amended agreement on our website. Any amended agreement will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting.

    Nothing in this agreement shall create or be construed to imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

    If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.

    You cannot assign this agreement but we may assign it at our sole discretion.

    Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.

    Any person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise.

  • Governing law

    These terms of use are governed by and construed in accordance with the laws of England and Wales and you agree that the Welsh courts will have exclusive jurisdiction for any dispute under this agreement.

    The laws of your country may be different from English & Welsh law and there may be additional legal requirements for you to use our website or services. You must comply with all applicable local and international laws, statutes, ordinances and regulations regarding your use of our website and services.

    We cannot monitor the laws of every country and it is your responsibility to ensure that your use of our website and services is legal.

  • Contacting the website

    If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact info@the-watch-studio.com

    What we need to collect from you and why
    When you shop with The Watch Studio, there are different ways we gather information about you:
    * When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, your credit card details. We keep a record of this information. All this is necessary for us to recognize you as a registered customer and to fulfil the orders you place with us.
    * We keep a record of your purchases with us; this means we can send you the most relevant offers. It also means we can deal a lot quicker with any problems you may experience with your order.
    * We keep a record of any e-mail correspondence you send us. This helps us keep track any problems or concerns you've had with our products or services.

    Cookies, that's not the tasty biscuits with chunks of chocolate.
    Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user's identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

    Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The The Watch Studio website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

    The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognizes that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (which is exactly what we are doing here!), and to provide some information on how cookies are used. You can find more information on this subject at www.aboutcookies.org lastly; the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at www.aboutcookies.org However, you should be aware that the The Watch Studio website (in common with most other shopping web sites) will not work without cookies.

  • Right To Cancellation

    If you have placed and order and item has not been shipped out you may cancel your order by simply sending us an email or ringing us, we will issue a 'Full refund'. If the order has been shipped out, You may return the watch within 28 of receiving delivery for a refund as stated on the returns pocliy.

  • Warranty Information

    All the watches sold on the website comes with 2 years movement warranty with the watch studio (Automatic movement watches comes with 90 Days warranty).

    You get 2 years movement warranty, if there is a mechanical fault with the watch movement we will repair or replace the watch. Movement fault is when the watch is losing time and no damage has been done to the watch. Warranty does not cover accidental damage, negligence, battery, water damage, strap, loss of stones or the plating/colour. Warranty will covers water damage if watch is 10 ATM or more. If the watch has been modified warranty WILL BE VOID (Strap adjustment will not void the warranty). Should the item have damaged due to negligence we will give you a quotation on the repair, if you decline the repair costs we will return item back to you safely.

    If you need to make a warranty claim please get in touch with us and we will assist you, warranty repair will take 5-28 days depending on the fault. If warranty claim is within 28 days of purchase we will cover all postage cost, if warranty claim is after 28 days customer is liable for postage cost. Original parts will be used for repair if parts cannot be obtained alternative parts will be used. If the watch cannot be repaired within 28 days watch will be replaced for a brand new one. You accept fullresponsibility for our repair should we mark or damage the item when carrying out the repair. We will accept full responsibility if the watch is lost whilst in our possession.

    By making a purchase with the-watch-studio.com you accept the warranty terms and condition.

  • Returns

    All request for returns should be made within 28 days of receiving your order. No request will be consider after 28 days of receiving your order. ALL TAGS AND SEALS CANNOT BE REMOVED. WE DEDUCT THE POSTAGE COST WE PAID ON DISPATCH. YOU ARE LIABLE FOR POSTAGE COST TO RETURN WATCH BACK TO OURSELVES. If the protective seal has been removed there will be a £15.00 restcoking fee deducted from total refund along with the postage deduction.