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Returns (online policy)

  • It is exceptionally rare, but if you receive a faulty item and wish to process an exchange you must submit a request via email to info@the-watch-studio.com within 3 business days of receiving your order, and a The Watch Studio Representative will confirm if your request has been authorized.
  • Upon authorizing a return, the The Watch Studio Representative will provide you with a Return Merchandise Authorization (RMA) number.
  • Please note any packages that are returned without authorization will not be accepted.
  • Goods are returned to The Watch Studio Head office at your own expense.
  • We advise that ALL Returned goods should be sent by recorded delivery and the relevant insurance cover undertaken to cover yourselves against non-delivery by your chosen courier.
  • All request for returns should be made within 28 days of receiving your order. No request will be consider after 28 days of receiving your order. ALL TAGS AND SEALS CANNOT BE REMOVED. WE DONT REFUND THE SHIPPING COST AND ALSO DEDUCT £15 FOR WARRANTY BOOKLET. IF THE WATCH IS FAULTY WE WILL OFFER A REPLACEMENT, IF YOU REJECT REPLACEMENT WE WILL REFUND MINUS THE SHIPPING AND REPLACEMENT WARRANTY BOOKLET COST.

    Request should be emailed to info@the-watch-studio.com.
  • All items must be returned unworn.