Frequently Asked Questions

  1. Shipping
  2. Ordering
  3. Troubleshooting
  4. Returns
  5. Products

shipping

Yes, when checking out please select which address you would like it delivered to, you will be then taken to merchant payment, you will have to reconfirm the delivery address, if you do not reconfirm the delivery address it will be sent to the address on merchant checkout.
Yes we do, We offer worldwide shipping.
Royal Mail is our shipping partner for all deliveries. We send all items either by Next Day Special Delivery or 1st Class Recorded Delivery. For international orders we use International Signed For or Airsure.
Customers in the EU do not face any import duties. Customers outside the EU please get in touch for more info.
Yes, anyone at the specified delivery address can sign for your parcel.

Royal Mail will leave you a card informing you that delivery has been attempted. On this card will be details of a local post office where your parcel will be held for 7 days. You will need identification and the card to collect your parcel.

Standard Delivery Orders: We aim to deliver Standard Delivery orders within 1-2 working days. For international orders it will take 3-14 working days, it may get delayed if held in international customs.
Once your order is displayed as 'Shipped' please remember to allow up to 3 working days for your order to arrive. Again, at busier times of the year, such as Christmas, postal services can slow down, so we ask you to wait 5 working days after your order is 'Shipped' before contacting us at info@the-watch-studio.com.

ordering

We accept VISA, MASTERCARD, DELTA, SWITCH, SOLO, MAESTRO and VISA ELECTRON. We currently do not accept AMERICAN EXPRESS.
If your payment is authorised, you will be presented with confirmation statement from PayPal and then returned to our final statement page where a summary of your order details and payment is available for you to view and print for your records. You will also receive an e-mail within a few minutes confirming your order.
If paypal can not get authorisation from by your bank or card issuer, you will be returned to the final statement page where you be presented with the reason for your card being declined, you will be given the opportunity to enter different/alternative card details and continue with the purchase or terminate the transaction. (Please note some issuing banks may still reserve your funds for a period of time).
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
Once your order has been shipped, it`s not currently possible for you to change or cancel it, but you can refer to the returns policy to return the item.

troubleshooting

Please email info@the-watch-studio.com to report this problem our technical team will fix it and get back to you.

returns

We have a 28 days returns for refund/exchange, item has to be returned in the same condition it was sent out in, if any protective seals are removed from the watch return for refund/exchange is void.
Please allow 3-5 working days for your parcel to get to us.

Once we have processed your refund we will send you an email to notify you this has taken place (the email will be sent to the same email address as your Order Confirmation email was sent).

Please allow a further 2-3 working day`s after receiving the refund confirmed notification email for the funds to be credited to your account. We have no control over this time frame. It is completely dictated by your bank/card issuer. Please note: the refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will contact you.
No, for security purposes, we are unable to accept any orders returned to our distribution centre or any of our offices.
If you are returning an item(s) to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Please read our returns policy. Please note the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. It is also important that you obtain proof of posting from the Post Office when returning your item to us.
The Delivery charges that you originally paid to have your order delivered to you are non-refundable. The postal service delivered the order and this service has to be paid for.
Delivery charges are non refundable. You will be refunded the full value of the item(s) returned less the delivery charge.


Click here for our returns policy.

products

All our watches are 100 percent genuine.
All the watches sold on the website comes with 2 years movement warranty (Automatic movement watches comes with 90 Days warranty). You get 2 years movement warranty, if there is a mechanical fault with the watch movement we will repair or replace the watch. Warranty does not cover accidental damage, water damage, strap, loss of stones or the plating/colour. If you need to make a warranty claim please get in touch with us and we will assist you, warranty repair will take 5-28 days depending on the fault. If warranty claim is within 28 days of purchase we will cover al postage cost, if warranty claim is after 28 days customer is liable for postage cost.
Sorry we do not offer strap adjustments, you can take the item to any local jeweller and they will adjust it for you for a small fee. The reason we do not adjust the strap is, once strap is adjusted return or refund is void. Therefore to avoid any inconvenience we do not offer that service.

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